Customer Account Specialist - 2 positions

Company Name:

LEMO USA, Inc.

Start Date:

2013-04-22

Full Time Position:

Yes

Shift:

Normal day

Department:

Other

Us Citizen Proof Required

Yes

Valid Work VISA Required

Yes

Document:

Customer Account Specialist(1).pdf

Position Summary With limited supervision an Account Specialist interfaces directly with LEMO’s customers, Sales Representatives (internal as well as external), Distributors and the various LEMO departments to support the selling process. Daily tasks include the coordination of presales, sales, and post sales activities in order to obtain annual objectives and to continuously improve customer service.

DUTIES and RESPONSIBILITIES
• Achieves and maintains rapport with customers and Sales channels by providing the best possible service.
• Processes sales order, change orders, formal quotes, RMAs, as well as expedite requests on behalf of customers.
• Answers intermediate level technical inquiries for customers and Representatives.
• Offers administrative and commercial guidance to the LEMO Sales organization.
• Reviews order activities of assigned accounts for completeness and accuracy coordinates modifications with necessary individuals.
• Provides appropriate and timely feedback to customers in case of unexpected delays or change in delivery timing.
• Proactively reviews customer activities (orders/demand) to ensure a consistent supply of LEMO connectors/cable assemblies.
• Assists the Finance department in maintaining customer accounts and supplying information for initial and subsequent credit checks.
• Documents all customer correspondence in appropriate database.
• Prepares and provides reports of account activity to National Sales Manager as requested.
• May attend trade shows.


email resume to human_resources@lemo.com indicate that you saw the ad on 101MFG

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